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Level 3 IT Solutions Technician

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Level 3 IT Solutions Technician

Level 3 IT Solutions Technician

IT Solutions Technicians are found in organisations, large and small, in all sectors including public, private, and voluntary organisations. Organisations are increasingly implementing technology to support all functions of business requiring planning and investigation, methodical implementation, and ongoing maintenance to deliver solutions that are suitable, effective and provide value for money.

The broad purpose of an IT Solutions Technician is to develop, implement, and maintain IT solutions. They work as part of a multi-disciplinary team and are required to work across the whole solutions lifecycle including requirements gathering, solutions development, testing, implementation, and ongoing support. The specific tasks undertaken vary depending on what needs to be achieved by the team at any particular time. Some tasks may be very technical, others may be more analytical, business or user focused.

The EPA is the culmination of the Apprentice’s training programme and provides them the opportunity to demonstrate the full range of knowledge, skills and behaviours in the published standard. You can find the Institute for Apprenticeships & Technical Education assessment plan here.

Teaching

Having completed a minimum of 12 months on programme training and completed the required amount of off-the-job hours specified by the apprenticeship funding rules, the apprentice will undertake a Project with Presentation and Questioning and a Professional Discussion.

01. Application

Once the Employer has decided to use the Academy4PM for the EPA of their learner, the Employer will be required to complete and submit the Academy4PM EPA Application Form which activates the EPA process and initiates EPA for the Apprentice.
02. Submission

At Gateway, this EPA requires the submission of a portfolio of evidence by the Apprentice in electronic form to the EPAO.
03. Review

The assessor panel, once selected and any identified conflicts of interest have been resolved, will review the submitted documentation in preparation for the Project with Presentation and Questioning and Professional Discussion.

04. Panel

The assessment will be led by an Academy4PM assessor who will act as independent assessor and may include representatives from the employer or learning provider free of any direct conflict of interest. The assessor panel will contain members who have:
- Have recent relevant experience of the occupation or sector to at least occupational level 3 gained in the last 2 years or significant experience of the occupation or sector.
The Academy4PM assessor will have the final decision on grading.
05. Assessment

The EPA will assess the full range of knowledge, skills and behaviours listed in the published Standard utilising the following:
- Project with Presentation and Questioning lasting 60 minutes.
- Professional discussion lasting 60 minutes.
The above is an opportunity for the apprentice to demonstrate the skills, knowledge and behaviours required in their day-to-day work.

Level 3 IT Solutions Technician Process

Final Outcome

Once the lead Assessor has concluded the Apprentices Professional Discussion and Project Report with Questioning, the Assessor Panel will review and finalise their marks and provide the Academy4PM with an overall grading recommendation. Both assessment methods are weighted equally in their contribution to final EPA grade.

All EPA methods must be passed for the EPA to be passed overall. Apprentices must gain a pass in both methods to gain a pass overall. Apprentices must gain a distinction in both assessment methods to gain a distinction overall.

Re-Assessment

If the apprentice fails one assessment method or more, they can take a re-sit or a re-take at their employer’s discretion. The apprentice’s employer needs to agree that a re-sit or re-take is appropriate. A re-sit does not need further learning, whereas a re-take does. The apprentice should have a supportive action plan to prepare for a re-sit or a re-take.

The employer and the EPAO should agree the timescale for a re-sit or re-take. A re-sit is typically taken within 2 months of the EPA outcome notification. The timescale for a re-take is dependent on how much re-training is required and is typically taken within 3 months of the EPA outcome notification.

If the apprentice fails the project assessment method, they must amend the project output in line with the independent assessor’s feedback. The apprentice will be given 6 weeks to rework and submit the amended report.

Failed assessment methods must be re-sat or re-taken within a 6-month period from the EPA outcome notification, otherwise the entire EPA will need to be re-sat or re-taken in full.

Re-sits and re-takes are not offered to an apprentice wishing to move from pass to a higher grade.

The retake and re-sit assessment method only is capped not the overall EPA grade

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